Policies

株式会社アカンシャコーポレーション (Akansha Corporation Co., Ltd.), which runs Bangaliana Halal (“we”), respects your privacy. This policy explains how we handle your personal information when you use this website, in line with Japan’s Act on the Protection of Personal Information (APPI).

Information we collect

• Your account: the email address you sign in with. We send it a one-time code; we don’t store a password.
• Your orders: your name, phone number, delivery address and postal code, chosen delivery date and time, the items you order and any notes you add.
• Payments: the payment method you choose. For bank transfers, the name the transfer was sent under and any transfer receipt you send us. We don’t take card payments, so we never see card numbers.
• Messages: anything you send us by email, phone or WhatsApp.
• Technical data: our hosting provider’s server logs (IP address, browser type and pages requested), used to keep the site running and secure.

How we use it

• To prepare, deliver and confirm your orders, including calling you about a delivery.
• To confirm payments and send refunds.
• To sign you in and keep your account secure.
• To answer your questions and resolve complaints.
• To prevent fraud and misuse of the site.
• To keep the accounting and tax records Japanese law requires.

We don’t send you marketing unless you have agreed to receive it.

Who we share it with

We don’t sell your personal information, and we don’t give it to anyone else without your consent, except:

• Delivery: the delivery company carrying your parcel, or our own staff for same-day delivery, receives your name, address, phone number and, for cash on delivery, the amount due.
• Service providers: companies we entrust with handling data for us, such as website hosting, the email service that sends sign-in codes, and banks for refunds. They may use it only for the work we give them.
• Where the law requires it, for example a request from the police or a court.

Some of these providers store data on servers outside Japan. We use only providers whose security measures meet the standard the APPI requires.

Cookies and browser storage

This site keeps your cart and your sign-in in your browser’s storage, so they survive a page reload. We don’t use advertising or analytics cookies. If that changes, we will update this policy first.

How we protect it and how long we keep it

Only staff who need your information to handle your order can see it, and it is sent over encrypted connections. We keep order and payment records for seven years, as Japanese tax law requires. We keep your account until you ask us to delete it, then delete what we are not required to keep.

Your rights

You can ask us to disclose the personal information we hold about you, to correct, add to or delete it, or to stop using it or sharing it. Email [email protected]. We will confirm your identity before acting and reply without undue delay.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.

Contact

株式会社アカンシャコーポレーション (Akansha Corporation Co., Ltd.)
1-10-19 Tsurumibashi, Nishinari-ku, Osaka 557-0031, Japan
Email: [email protected]
Phone: +81 80-3861-8183

Because we sell food, most items can’t be returned once they have been delivered. This policy sets out when we refund or replace an order. It replaces the 8-day statutory return period under Japan’s Act on Specified Commercial Transactions.

Items we can’t return or exchange

• Items you no longer want or ordered by mistake.
• Fresh, chilled and frozen items such as meat, fish, vegetables and dairy, for food safety.
• Opened, used or partly eaten items, unless they were faulty.
• Items spoiled because of how they were stored after delivery.
• Problems reported after the deadline below.

Damaged, faulty, wrong or missing items

If an item arrives damaged, spoiled, past its best-before date, or isn’t what you ordered, or if something is missing, we’ll put it right:

1. Contact us within 2 days of delivery, or on the day of delivery for chilled and frozen items. Tell us your order number.
2. Send a photo of the item, its label and the packaging.
3. Keep the item until we reply. If we ask for it back, we pay the return shipping.

We then send a replacement, or refund the item if no replacement is available or you prefer a refund. When the mistake is ours, we pay all shipping costs.

Cancelling an order

You can cancel free of charge until your order is dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched, or has left for same-day delivery, it can’t be cancelled.

Refused or uncollected parcels

If you refuse a delivery, or a parcel comes back to us because it wasn’t collected within the carrier’s holding period, we can’t resell the food. We may charge you the shipping both ways and the cost of any fresh, chilled or frozen items, and we may decline future cash-on-delivery orders.

How refunds are paid

• Bank transfer orders: refunded to a Japanese bank account in your name.
• Cash on delivery orders: refunded by bank transfer, because the payment was made to the delivery company.

We send the refund within 7 business days of agreeing it with you. When the refund is because of our mistake, we pay the transfer fee.

Purchases in our shops and restaurants

For groceries or meals bought in person, please speak to the staff at that shop and bring your receipt.

Contact us

Email [email protected] or call +81 80-3861-8183.

These terms apply when you use this website and buy from Bangaliana Halal, which is run by 株式会社アカンシャコーポレーション (Akansha Corporation Co., Ltd.). By placing an order you agree to them, and to our Privacy Policy and Refund Policy.

Your account

You sign in with a one-time code sent to your email, so keep that email account secure: orders placed from your account are treated as yours. Please give an accurate name, address and phone number. We can’t be responsible for a delivery that fails because of incorrect details.

Orders

Placing an order is an offer to buy. The contract is made when we confirm your order. We may decline or cancel an order, for example if an item is out of stock, a price was shown wrongly, or we can’t deliver to your address. If you have already paid, we refund you in full.

Product photos are for illustration, and packaging can differ, especially for imported goods. Always read the label for ingredients, allergens and storage before use.

Halal products

A product’s halal status is as stated by its manufacturer or certifying body. If you have a question about a product’s certification, please contact us before ordering.

Prices and payment

Prices are in Japanese yen. Consumption tax and shipping are shown at checkout before you place your order. Shipping is ¥1,000 per order, and free on orders of ¥10,000 or more.

We accept cash on delivery and bank transfer. You pay the fee for a bank transfer, and we dispatch the order once the payment has reached us.

Delivery

Delivery areas and times are on our Delivery Information page. They are estimates, and we aren’t responsible for delays caused by carriers, weather or other events outside our control. Please take in chilled and frozen items promptly and store them as the label says.

Returns and refunds

Returns, cancellations and refunds follow our Refund Policy.

Things you must not do

• Place orders with false details, or keep refusing deliveries.
• Interfere with the website or try to access other people’s accounts.
• Copy the site’s content or images for commercial use without our permission.
• Use the site for anything illegal.

We may suspend an account that breaks these rules.

Our liability

We are liable for loss caused by our intentional act or gross negligence. Otherwise, as far as the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under Japan’s Consumer Contract Act.

Changes to these terms

We may update these terms. The version shown when you place an order applies to that order.

Governing law

These terms are governed by the laws of Japan. The Osaka District Court or the Osaka Summary Court has exclusive jurisdiction over any dispute in the first instance.